|
|
Technical Support is provided to all GT STRUDL users during the first 12 months of their License at no additional cost. Full-Service Support includes: E-Mail Support, Telephone Support, and Fax Support for installation assistance, system procedures, effective use of the program, and Software & Documentation Updates with enhancements and performance improvements. Annual Full-Service Support is optional in the 2nd & subsequent years. Contact your local GT STRUDL distributor with any questions that you may have relating to Technical Support. |
|
E-Mail Support |
|
For Technical Support that does not require a review of your model, please send your technical questions by choosing the link below: For Technical Support that requires a review of your model, please attach the GT STRUDL input (.gti) or database (.gts) file to your email message. Make sure that you describe your problem or question in detail. Also give us your name, company name, and telephone and fax numbers. Please choose the link below: |
|
Telephone Support |
Technical Support is provided by the Georgia Tech - CASE Center between 8:00am & 6:00pm (Eastern Standard Time). The person answering the telephone will ask you to define your problem by the functional area of GT STRUDL (i.e., Installation, Modeling, Frame Analysis, Finite Element Analysis, Steel or Concrete Design, Result Output, etc.).
|
|
Fax Support |
If you do not have the ability to email information to technical support, you may choose to fax them your questions. Please included the following information on your fax: Your name, company name, telephone number, fax number and e-mail address. |